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© 2019 by Sew Quirky

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SHIPPING & HANDLING 

How is my parcel sent?  All items are sent via Australia Post (within Australia). At checkout, you will be given the option of choosing either Standard Postage or Express Postage. This price includes the packaging of your Sew Quirky order, post box/satchel and shipment. 

Does my order qualify for FREE Shipping? Our shipping fees are calculated off a dollar value. For Australian residents spending over $79.00 qualifies you for free standard shipping. Spending over $99.00 qualifies you for free express shipping. For International residents spending over $149.00 qualifies you for free standard shipping. 

Who is held responsible if I do not receive my order? Sew Quirky will not be held responsible for any lost items, once handed over to Australia Post, however please contact us if you have any problems, we are more than happy to work together and sort out any issues.

 

If your parcel is returned to us as it has not been collected from an Australia Post depot/mail centre within the time frame detailed by Australia Post, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected. 

 

Does my order need to have correct details in regards to my postage address? Of course! Please make sure that your postal information is correct to avoid waiting longer periods and paying extra postage costs if it needs to be resent. It is the customers responsibility to make sure that the address section is filled out correctly. We will address your parcel as we see it written on the order. 

What are our processing/handling times? Please allow 3-5 working days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing). We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service). Once your parcel is posted, it is out of our control. If you choose the Express Postage option, this DOES NOT speed up the processing/handling time. This is purely the service that is offered by Australia Post in regards to the actual postage of your item. 

Do you post Internationally? Yes, we post internationally to various countries. Please note that this form of postage is Air Mail only (no tracking). If you require tracking, you will need to email us for further information. Sew Quirky will not be held responsible for extra government taxes & charges that may be issued upon arrival into your country. These charges will be additional charges, responsible by the package receiver. 

Do you have further questions? Please visit the Australia Post website for a more detailed description of their postage service or email us: info@sewquirky.com.au

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